Privacy Policy

Privacy Policy Last updated: May 1, 2026

Studio Norae ("we," "us," or "our") is a doing business as (DBA) of Norae Ceramics LLC, based in Kaneohe, Hawaii. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit studionorae.com or participate in Studio Norae services.

1. Information We Collect

We collect personal information in the following categories:

Basic contact and account information: name, email address, phone number, billing and payment information, and general form responses and inquiries.

Program intake information: when you register for a Studio Norae program, we collect additional information through our intake and informed consent process. This may include physical health conditions and limitations relevant to yoga and movement, mental health status and current therapeutic support, emergency contact details, and other information you voluntarily provide to help us hold the program safely.

Website usage data: IP address, browser type, pages visited, and interaction data collected through analytics tools.

We collect only the information necessary to provide our services and hold our programs responsibly.

2. How We Use Your Information

We use your information to:

• Provide, administer, and improve our services and programs
• Process payments and manage registrations
• Communicate with you about your participation, including pre-program intake and post-program follow-up
• Share relevant participant information with co-facilitators in programs where a licensed clinical collaborator is involved — with your prior awareness as stated in your informed consent
• Send newsletters and program updates through Omnisend (you may opt out at any time)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sensitive Information

Program intake forms may collect health-adjacent information including physical conditions, mental health status, and therapeutic support history. This information is:

• Collected solely to ensure your safe participation in programs
• Accessible only to Lauren Shin and, in co-facilitated programs, the named clinical collaborator
• Never shared with third parties beyond what is necessary to deliver services or required by law
• Stored securely and separately from general contact information

4. Cookies and Tracking

We use cookies and similar technologies through Google Analytics, Shopify, and Omnisend to understand how our website is used and to improve your experience. You may disable cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Third-Party Service Providers

We share information with the following service providers only as necessary to operate our business:

• Shopify — website hosting and checkout processing
• PayPal — payment processing
• Google Analytics — website analytics
• Omnisend — email communications
• Google Forms — inquiries and applications

Each of these providers maintains their own privacy policies. We encourage you to review them directly. We are not responsible for third-party privacy practices beyond our selection of reputable providers.

6. Data Retention

We retain your personal information for as long as necessary to provide services and meet our legal obligations. Program intake and informed consent records are retained for a minimum of three years following your last participation. You may request deletion of your information at any time subject to any legal retention requirements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications at any time
• Withdraw consent for optional data uses

To exercise any of these rights, contact lauren@studionorae.com. We will respond within 30 days.

8. Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or digital storage system is completely secure. In the event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable law.

9. Age Restriction

Studio Norae services are for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 18.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

11. Changes to This Policy

We may update this Privacy Policy at any time. The most current version will always be available at studionorae.com. Continued use of our website or services after any update constitutes acceptance of the revised policy.

12. Contact

Studio Norae (a DBA of Norae Ceramics LLC) studionorae.com lauren@studionorae.com Kaneohe, Hawaii